For customer support

Deflect repetitive support questions without hiding escalation.

The Support agent answers policy and account questions from Knowledge, then routes unresolved issues to the connector your team monitors.

Create Support agent Read docs

Knowledge answers Escalation Ticket webhook routing

6 min from website URL to first agent

4 routes email, webhook, HubSpot, Zendesk

1 script to launch the widget on a live site

Knowledge pages 42 indexed

Ready routes 3 configured

Credit mode Starter / Venice

Widget conversation

Business accounts can use invoice billing and get priority support.

Please have sales follow up.

Routed action: Lead Capture -> CRM Webhook

Latest handoff

Lead captured Ops Director at Northline Parts

Source used Billing FAQ + Pricing article

Delivery Webhook accepted in 241 ms

How teams use it

Operational flow, from setup to handoff.

Each stage is designed around the actual launch sequence: knowledge, routing, verification, and live widget traffic.

Use Knowledge to answer shipping, returns, account setup, and billing questions consistently every time.

The agent is prompted to avoid guessing and offer escalation when the published material is not enough.

Support requests route outward with context, source metadata, and conversation history instead of a vague “customer needs help” email.

Use signed keys, allowed origins, and public message limits so the widget stays useful under live traffic.

Support workflow

Visitors get immediate help, and your team receives structured follow-up for anything the agent should not resolve alone.

Keep shipping, returns, billing, and onboarding answers consistent with your published Knowledge.

Store visitor messages, assistant replies, source metadata, and action runs.

Support requests route outward through Email or Webhook instead of living as a new customer-facing queue.

Ready

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